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Sales Training - Free Dealer
Back to the Basics – Sales Course
Back to the Basics – Sales Course
Curriculum
12 Sections
50 Lessons
Lifetime
Expand all sections
Collapse all sections
Meet & Greet
5
2.1
Overview
3 Minutes
2.2
Lesson 1 – Meet & Greet
5 Minutes
2.3
Lesson 2 – 2nd Chance
2 Minutes
2.4
Lesson 3 – Greeting
5 Minutes
2.5
Quiz – Meet & Greet
5 Minutes
4 Questions
Build Rapport
7
3.1
Overview
5 Minutes
3.2
Lesson 1 – Build Rapport
5 Minutes
3.3
Lesson 2 – What is Rapport?
2 Minutes
3.4
Lesson 3 – What are some Rapport Building questions?
5 Minutes
3.5
Lesson 4 – Techniques to Instant Rapport
5 Minutes
3.6
Lesson 5 – Building Rapport with Difficult People
8 Minutes
3.7
Quiz – Build Rapport
10 Minutes
10 Questions
Investigation
7
4.1
Overview
5 Minutes
4.2
Lesson 1 – Two Way Conversation
8 Minutes
4.3
Lesson 2 – 2 Ways to Investigate/Fact Find
5 Minutes
4.4
Lesson 3 – Speed Kills
5 Minutes
4.5
Lesson 4 – Questions to Know the Answers to
10 Minutes
4.6
Lesson 5 – Knowledge Is Power (KIP)
5 Minutes
4.7
Quiz – Investigation
10 Minutes
10 Questions
Trade Evaluation
6
5.1
Overview
3 Minutes
5.2
Lesson 1 – The Beginning
3 Minutes
5.3
Lesson 2 – Ways to Get the Customer Involved
5 Minutes
5.4
Lesson 3 – Walk Around the Trade
5 Minutes
5.5
Lesson 4 – Drive the Trade
5 Minutes
5.6
Quiz – Trade Evaluation
10 Minutes
5 Questions
Selection
7
6.1
Overview
5 Minutes
6.2
Lesson 1 – Here are the Things You Should Know
5 Minutes
6.3
Lesson 2 – Finding the One
5 Minutes
6.4
Lesson 3 – 20% Hot Button Focus
5 Minutes
6.5
Lesson 4 – Presentation
5 Minutes
6.6
Lesson 5 – Feature/Benefit Method
8 Minutes
6.7
Quiz – Selection
10 Minutes
10 Questions
Demonstration Drive
4
7.1
Overview
5 Minutes
7.2
Lesson 1 – Who Drives 1st
5 Minutes
7.3
Lesson 2 – The Customer Drives
5 Minutes
7.4
Quiz – Demonstration Drive
10 Minutes
6 Questions
Trial Closing
6
8.1
Overview
5 Minutes
8.2
Lesson 1 – Get the Yeses
5 Minutes
8.3
Lesson 2 – Assumptive Close
5 Minutes
8.4
Lesson 3 – Getting the Commitment
5 Minutes
8.5
Lesson 4 – Close on Budget
8 Minutes
8.6
Quiz – Trial Closing
10 Minutes
8 Questions
Write Up
5
9.1
Overview
5 Minutes
9.2
Lesson 1 – Speed things Up
5 Minutes
9.3
Lesson 2 – The Process
5 Minutes
9.4
Lesson 3 – Congratulations
3 Minutes
9.5
Quiz – Write Up
10 Minutes
4 Questions
Delivery
4
10.1
Overview
2 Minutes
10.2
Lesson 1 – Delivery Preparation
5 Minutes
10.3
Lesson 2 – Out of F&I
5 Minutes
10.4
Quiz – Delivery
10 Minutes
4 Questions
Summary
7
11.1
Overview
3 Minutes
11.2
Lesson 1 – Attitude
2 Minutes
11.3
Lesson 2 – Educating
2 Minutes
11.4
Lesson 3 – Habits
2 Minutes
11.5
Lesson 4 – Half
2 Minutes
11.6
Lesson 5 – Keep getting
2 Minutes
11.7
Quiz – Summary
10 Minutes
5 Questions
BONUS Materials Section
1
12.1
Back to the Basics – Course eBook
Back to the Basics - Online Course Flipbook
1
13.0
Back to the Basics – Online Course Flipbook
180 Minutes
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